Four Seasons Heating & Cooling
Effective date: October 1st, 2026

Four Seasons Heating & Cooling (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, fourseasonshvacmd.com, and to forms you submit to us, including forms on Facebook and Instagram.

Information We Collect

Information you give us. When you request service, ask for an estimate, call us, or fill out a form, we may collect:

• Your name
• Phone number
• Email address
• ZIP code or service address
• Details about your heating or cooling system and the service you need

Information collected automatically. When you visit our website, we and our service providers may automatically collect basic technical information, such as:

• Your browser type and device type
• Pages visited and time spent on the site
• The website that referred you

We may use cookies and similar technologies, including advertising tools from platforms like Meta (Facebook and Instagram) and Google, to understand how our website is used and to measure and improve our advertising.

Information from advertising platforms. When you submit a form through a Facebook or Instagram ad, Meta shares the information you entered on that form with us.

How We Use Your Information

We use your information to:

• Contact you about your request by phone, text message, or email
• Schedule, perform, and follow up on service appointments
• Provide estimates, invoices, and service records
• Respond to your questions and provide customer support
• Improve our services, website, and advertising
• Comply with legal obligations

Text Messages and Calls

If you give us your phone number, we may call or text you about your service request, appointments, and related follow-up. Message and data rates may apply. You can reply STOP to any text message to opt out of further texts, or ask us to stop calling you at any time.

How We Share Your Information

We do not sell your personal information.

We share information only as needed to run our business, including with:

• Service providers who help us operate, such as scheduling, customer management, phone, text messaging, payment processing, and website hosting providers. They may use your information only to perform services for us.
• Advertising and analytics providers, such as Meta and Google, as described above.
• Legal and safety purposes, if required by law, or to protect our rights, our customers, or others.
• Business transfers, if our business is sold or merged. Your information may be transferred as part of that transaction.

How Long We Keep Your Information

We keep your information as long as needed to provide service, maintain service and warranty records, and meet legal, tax, and accounting requirements. After that, we delete it or securely dispose of it.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of storing or transmitting information is completely secure, so we cannot guarantee absolute security.

Your Choices

You can:

• Ask us what personal information we have about you
• Ask us to correct or delete your information, subject to records we’re required to keep
• Opt out of text messages by replying STOP
• Opt out of calls or emails by contacting us
• Adjust your browser settings to block or delete cookies

To make a request, contact us using the information below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

Four Seasons Heating & Cooling LLC
Phone: 301-323-3877
Email: info@fourseasonshvacmd.com